Certificate II in Community Services

Certificate II in Community Services is a nationally accredited course designed for school students who want to work in the community services or health industry. This qualification enables students to:

  • provide a first point of contact in a crisis situation and referral to a broad range of services, or
  • work in residential facilities and/or in community services under direct or regular supervision within clearly defined organisation guidelines and service plans.

Workers at this level:

  • May provide assistance and support to clients accessing a service or experiencing issues such as alcohol and/or other drug issues
  • Assist people in meeting their immediate needs e.g. by providing shelter and food
  • Provide short-term contact with clients in a crisis situation during which time they establish a helping relationship to define the crisis and provide referral information where appropriate
  • May provide ancillary services such as catering, cleaning, laundry, gardening and home maintenance
  • Report directly to a supervisor and are not responsible for other workers. These positions may have direct contact with clients, identify presenting needs and refer to appropriate services and support.
  • This qualification may provide an appropriate pathway into higher level qualifications, such as those in aged care, disability and home and community care.

Is this course for you?
This course is suited to students who would like to work in the community services, education or health industries.

Sectors specialise in:

  • Child care
  • Drug and alcohol rehabilitation
  • Teacher aide
  • Disability services
  • Mental health
  • Aged care
  • Health

Course Delivery
This course is offered over 1 year, starting early February. It is delivered during the school calendar on Mondays and Tuesdays, between 8:30am and 3:00pm. Learners are expected to undertake structured workplace learning.

Units of Competency
The 5 core units and a minimum of 4 electives must be completed in order to finish the course.

The core units are:
BSBWOR202– Organise and complete daily work activities
CHCCOM001 – Provide first point of contact
CHCCOM005 – Communicate and work in health or community services
CHCDIV001 – Work with diverse people
HLTWHS001 – Participate in workplace health and safety

The elective units are:
CHCECE002 – Ensure the health and safety of children
CHCECE006 – Support behavior of children and young people
CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCPRT001 – Identify and respond to children and young people at risk
FSKDIG03 – Use digital technology for routine workplace tasks
FSKLRG09 – Use strategies to respond to routine workplace problems
FSKLRG11 – Use routine strategies for work-related learning
FSKOCM07 – Interact effectively with others at work
FSKRDG10 – Read and respond to routine workplace information
FSKWTG09 – Write routine workplace texts
HLTAID004 – Provide an emergency first aid response in an education and care setting
HLTWHS006– Manage personal stressors in the workenvironment